Since the launch of the newelectronic travel authorisation (ETA) in Kenya, we had the privilege of accompanying a number of travellers through the process. This system, which facilitates entry to Kenya, has aroused a great deal of interest and raised a few questions. Thanks to our experience, we were able to observe the various stages of the process and gather invaluable feedback on this new procedure. new procedureThe advantages and disadvantages of each can be better understood.
Recently, the Electronic Travel Authorisation (ETA) system at Kenya has been introduced, offering a simplified way for many travellers to enter the country without a visa. In this article, we share our feedback on the support provided to travellers who have applied for this ETA. Our expertise in international travel has enabled us to observe and analyse users' reactions to this new procedure.
The implications of Kenya's new ETA
The ETA system, which has been operational since 5 January, was introduced following a presidential directive that waived the visa requirement for all travellers to Kenya. Using a digital platform, travellers can now complete an online form, pay the required fee and receive electronic clearance before arrival. This initiative aims to facilitate the travel process and ensure that travellers are identified in advance.
How to apply for and obtain an ETA
To acquire an ETA, users must follow several key steps. Firstly, they complete an online form containing their personal details. Next, they must pay the application fee. Once all the steps have been completed, they receive an ETA, a digital document containing essential data such as name, date of birth, passport number and details of the duration and conditions of stay. Beforehand, it is essential that travellers have a valid passport to guarantee their entry into the country.
User experience and satisfaction
On the strength of our experience, we have had the pleasure of assisting several travellers in their quest for the ETA. Overall, the feedback we have received has been positive. Users particularly appreciated the simplicity and efficiency of the online platform, which proved to be user-friendly and intuitive. The steps in the application process are well explained, which eases the mental burden of the often complex administrative procedures.
Treatment time and effectiveness
One of the aspects most appreciated by travellers is the rapid processing time, estimated at around three working days. Applicants have expressed their satisfaction with the promptness of the Kenyan authorities. Thanks to this responsiveness, many of our customers were able to plan their trips with confidence. However, we have noted that the ETA does not automatically guarantee entry to Kenya, and it is crucial for every traveller to ensure that their passport is up to date when they arrive.
Points to watch
Despite the many advantages offered by the new ETA, we also identified a number of potential problems. Bugs were detected when submitting documents online and at the time of payment, highlighting the need for further development of the system. In addition, it seems that the option of 'premium' processing for faster support is not yet operational, which could represent a shortcoming for those who want a more personalised service.
Information contained in the ETA
Each ETA issued contains a number of essential elements, including information on the traveller's identity, the duration of their stay and a QR code. Travellers have stressed the importance of having this information well presented and accessible in a compact form, taking advantage of the fact that this document can be folded into four. This makes it easy to carry, making Kenya one of the pioneers in ease of use for electronic documents.
Travellers' opinions and testimonials
Many travellers who have previously used our services have shared their positive experiences of the support offered to them in obtaining their ETA. Thanks to the ongoing assistance, they felt supported throughout the process, which boosted their confidence in the process. For those who had pre-ordered electronic visas for 2024, we were able to ease their transition to obtaining the ETA without complications, demonstrating our commitment to continually improving our service.
To find out more about this initiative or to apply for your own ETA KenyaFor more details, click here: ETA Kenya.
| Aspects | Feedback |
|---|---|
| Ease of use of the platform | Well-designed, simple and intuitive. |
| Clarity of steps | Clear, well-explained instructions. |
| Processing time | Fast, about 3 working days. |
| Information complexity | Accurate, well-presented information. |
| Bug problems | Numerous problems with delivery and payment. |
| Premium treatment offer | Not currently available. |
| Flexible requests | Form sometimes too focused on air arrivals. |
| Return of travellers | Mostly positive, useful for the procedure. |
